Frequently Asked Questions

Here are some common questions & answers regarding our Sigillo products. If you have a unique question or an enquiry not listed below, please email our friendly customer support team via the contact form.

Product Information

Sigillo professional tile cutters differ from other brands due to their exceptional quality, precision engineering and durability. Each Sigillo tile cutter is meticulously crafted to ensure precise and clean cuts, allowing for professional-level tiling results. Sigillo tile cutters are designed to be durable, reliable, and built to endure. Additionally, Sigillo embraces the legacy of Italian tiling craftsmanship, bringing you inspiration from history and the expertise of centuries of artisan work. Learn more About us here [Link to Page]

Sigillo tile cutters are ideally suited to cut ceramic, porcelain, terracotta and marble tiles. Our tile cutters are engineered to handle various tile materials. Whether you’re working with standard ceramic tiles or more dense and hard porcelain tiles, Sigillo tile cutters provide the precision and strength needed to achieve clean and highly accurate cuts.
The Sigillo range offers a variety of sizes to accommodate different tiling projects. Currently, we offer 4 sizes of master tile cutters: 370, 670, 750 & 950 [Links to Pages]. The product names are equivalent to the maximum straight-cut achievable with each tile cutter. Your choice of tile cutter largely depends on the dimensions of the tiles you’ll be working with. The different sizes ensure that you have the right tool to handle tiles of varying dimensions, allowing for efficient and precise cutting for every tiling project.

Choosing the right size tile cutter depends on the tiles used in your projects. You will need to consider the largest size and dimensions of the tiles you’ll be working with. Generally, smaller tile cutters are suitable for smaller tiles, while larger tile cutters are required for larger tiles. If you’re unsure about the appropriate size, you can refer to our Resources page with specifications provided for each Sigillo tile cutter or consult with our customer support team for personalised recommendations based on your specific project requirements.

Where To Buy

To find your closest Sigillo stockist, please visit the distributors page and navigate to your state or national distributor. Contact information and links are provided for all our worldwide distributors. By contacting your local distributor, they will be able to provide a list of Sigillo stockists in your area.

Parts & Maintenance

Regular cleaning and maintenance of your Sigillo tile cutter will assist in continuous precision cutting, functionality and overall product endurance. Review the product guides available on the Resources page to ensure you are familiar with the recommended maintenance and care instructions.

Yes, we offer a comprehensive range of spare parts for all Sigillo tile cutter models. We understand that certain parts may experience wear and tear over time or require replacement. Our goal is to provide comprehensive support to our customers, ensuring the longevity and optimal performance of their Sigillo tile cutter.

We have an extensive spare parts list for Sigillo tile cutters, including cutting wheels, cutting bars, breaker pads, support tables, and more. These parts allow you to replace specific components as needed to maintain the functionality and precision of your cutter. You can find a comprehensive list of available parts with part numbers for each product on the Resources page.

Ordering spare parts for your Sigillo tile cutter is easy. Simply contact your place of purchase with the required specific part(s) you require and they can order on your behalf. Alternatively, you can visit the distributor’s page and navigate to your local distributor to find a suitable stockist. If you require additional support with spare parts, our customer support team is always ready to help.

Sigillo Warranty

It’s rare, but sometimes things don’t work how they’ve been designed to. The warranty period for our tile cutters is guaranteed from defects in material and workmanship for a period of 12 months from the date of the original invoice or delivery notes.

Defects caused by normal wear and tear, unauthorised/improper maintenance/handling or overload are excluded from the Sigillo warranty. In the event of a malfunction within the warranty period, please return the product to your place of purchase.

To establish a warranty claim, simply contact the place of purchase with the relevant proof of purchase and they will be able to support you through the process. Our customer support team is always ready to help if you require additional support.

Customer Support

You can reach out for further assistance from our customer support team. Simply navigate to our Contact page and send a message using the contact form.

We provide general product support and assistance via our Resources page and customer support team. The Sigillo tile cutter range is designed specifically for tradesmen and professionals who are trained and experienced in their fields, therefore our resources are not always suited for novice tilers.

We provide free access to a growing library of tutorial videos including professional tips and tricks to get the most from your Sigillo tile cutter. Visit the Resources page to learn more.

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